Apps
Our apps are designed to make home cooking simple we do all the organising so you can focus on the cooking. Check out the SoCook app
The SoCook mobile
software application (“Virtual HomeCook”)
is brought to you by Socook Ltd.
We take the privacy of
our App users very seriously. We ask that you read this privacy policy (“Policy”) carefully as it
contains important information about how we will use your personal data.
For the purposes of the
Data Protection Act 1998 and the GDPR, Socook Ltd (‘we’ or ‘us’) is the ‘data controller’ (ie the company
who is responsible for, and controls the processing of, your personal data).
We will obtain personal
information about you such as your name, email address, phone number, payment
details if required whenever you complete forms on the SoCook App.
We will also obtain
personal information you provide when you download or register to use this SoCook
App, send us feedback, post material, contact us for any reason, sign up to a
service, share information via the Apps social media function, complete a
survey, report a problem with the App .
We may ask you to provide sensitive personal data, for
example: First name, last
name, address1, address 2, city, postcode, DOB, telephone, profile image. If we
request such data, we will provide you with additional information as to why we
are requesting the sensitive personal data and how we will use it.
We may retain a record
of any contact you make with us.
Cookies: We may monitor your
use of the App through the use of cookies and similar tracking devices. For
example, we may monitor how many times you use the SoCook App, which pages you
go to, traffic data and so on. This information helps us to build a profile of our
users. Some of this data will be aggregated or statistical, which means that we
will not be able to identify you individually. For further information on our
use of cookies, please see the
sections on cookies below.
Device information: We may also collect
information about your device each time you use the SoCook App. For example, we
may collect information on the type of mobile device that you are using and its
unique device identifier (for example, the IMEI number, the device’s mobile
phone number, or the MAC address of the device’s wireless network interface),
the type of mobile browser that you are using, the mobile operating system that
you are using, mobile network information and the time zone setting.
Information on your
device:
We may also collect information which is stored on your device each time you
use the SoCook App. For example, we may collect contact information, login
information, friends lists, photos, videos and other digital content.
Location data: We may also collect
information to determine your location using GPS
technology. Some of the features of the SoCook App will require
access to such location data to work. If you would like to use any such
feature, you will be asked to consent to provide such location information. You
can withdraw your consent to providing this information at any time by .uk or by turning off
location services for the SoCook App on your mobile device.
Occasionally we may
receive information about you from other sources, which we will add to the
information we already hold about you in order to help us provide services and
improve or personalise the App.
We use your personal
data for the following purposes:
·
to
help us identify you and any accounts you hold with us;
·
administration;
·
research,
statistical analysis and behavioural analysis;
·
customer
profiling and analysing your purchasing preferences;
·
marketing—see
'Marketing and opting out', below;
·
fraud
prevention and detection;
·
billing
and order fulfilment (including in-App purchase fulfilment);
·
customising
the App and its content to your particular preferences;
·
to
notify you of any changes to the App or to our services that may affect you;
·
security
vetting; and
·
improving
our services.
We will only contact
you through the SoCook App, by email or by telephone about our products and services if you have asked us to do so. If you
have changed your mind and would prefer us not to contact you, then you can opt
out at any time. See further 'Your rights', below.
The SoCook App may contain links to websites or other apps
which we or our partners own, or websites or apps of our partners or third
parties. Please note that if you follow any of these links, the websites, apps
and services provided through them will have their own privacy policies/terms
of use. We do not accept any responsibility or liability for their respective
privacy policies/terms of use or the collection and use of any personal data
collected through these websites, apps or services. Please ensure that you
review the relevant privacy policies/terms of use prior to providing any
personal data to, or using these websites, apps and services.
We may disclose your
personal data to:
·
other
companies within our group;
·
a
third party who acquires SoCook Ltd or acquires substantially all of its assets, in
which case the personal data shall be one of the acquired assets;
·
our
agents and service providers;
·
law
enforcement and regulatory agencies in connection with any investigation to
help prevent unlawful activity or as otherwise required by applicable law; and
·
our
business partners in accordance with the 'Marketing and opting out' section
above.
We will use technical
and organisational measures to safeguard your personal data, for example:
·
access
to your account is controlled by a password and username that are unique to you
and are stored hashed on SQL secure servers;
·
we
store your personal data on SQL secure servers;
·
payment details are encrypted using SSL technology.
While we will use all
reasonable efforts to safeguard your personal data, you acknowledge that the
use of the internet is not entirely secure and for this reason we cannot
guarantee the security or integrity of any personal data that are transferred
from you or to you via the internet.
We may monitor and
record communications with you (such as telephone conversations and emails) for
the purpose of training, quality assurance and compliance.
If you give us
information on behalf of someone else, you confirm that the other person has
appointed you to act on his/her behalf and has agreed that you can:
·
give
consent on his/her behalf to the processing of his/her personal data;
·
receive
on his/her behalf any data protection notices; and
·
give
consent to the transfer of his/her personal data abroad.
You have the right to
request access to personal data that we may process about you. If you wish to
exercise this right, you should:
·
put
your request in writing;
·
include
proof of your identity and address (eg a copy of your driving licence or
passport, and a recent utility or credit card bill);
·
if
the request is manifestly unfound or excessive or you require multiple copies,
we may charge a “reasonable fee” for the administrative costs of
complying with the request subject to the
payment by cheque made payable to Socook Ltd; and
·
specify
the personal data you want access to, including any account or reference
numbers where applicable.
You have the right to require us to correct any
inaccuracies in your data free of charge. If you wish to exercise this right,
you should:
·
put
your request in writing;
·
provide
us with enough information to identify you (for example, your name, address and email
address); and
·
specify
the information that is incorrect and what it should be replaced with.
You also have the right to ask us to stop
processing your personal data for direct marketing purposes. If you wish to exercise
this right, you should:
·
put
your request in writing (an
email sent to contact@SoCook.com with a header that says 'Unsubscribe'
is acceptable); and
·
provide
us with enough information to identify you (for example, your name, address and email address), and
·
if
your objection is not to direct marketing in general, but to direct marketing
by a particular channel (eg email or telephone), please specify the channel you
are objecting to.
A cookie is a small
text file which is placed onto your mobile (or other electronic device) when
you access the SoCook App. We use cookies on the SoCook App to:
·
recognise
you whenever you visit the SoCook App (this speeds up your access to the SoCook
App as you do not have to log on each time);
·
obtain
information about your preferences, online movements and use of the internet;
·
carry
out research and statistical analysis to help improve our content,
products and services and to help us better understand our visitor requirements and interests;
·
target
our marketing and advertising campaigns and
those of our partners more effectively by providing
interest-based advertisements that are personalised to your interests; and
·
make
your online experience more efficient and enjoyable.
[The
information we obtain from our use of cookies will not usually contain your
personal data. Although we may obtain information about your device such as
your IP address, your browser and/or other internet log information, this will
not usually identify you personally.] [In
certain circumstances we may collect personal information about you—but only
where you voluntarily provide it (eg by completing an online form) or where you
purchase goods or services from us.]
In most cases we will
need your consent in order to use cookies on the SoCook App. The exception is
where the cookie is essential in order for us to provide you with a service you
have requested (eg to enable you to put items in your shopping basket and use
our check-out process).
By downloading the SoCook App you confirm that this indicated consent to the collection of cookies.
We may work with
third-party suppliers who may also set cookies on the SoCook App. These
third-party suppliers are responsible for the cookies they set on our site. If
you want further information please go to the website for the relevant third
party. You will find additional information in the table below.
The App currently does not contain any cookies
If you do not want to
accept cookies, you can change your browser settings so that cookies are not
accepted. If you do this, please be aware that you may lose some of the
functionality of the App. For further information about cookies and how to
disable them please go to: www.aboutcookies.org
or www.allaboutcookies.org.
We welcome your
feedback and questions. If you wish to contact us, please send an email to contact@SoCook.com.
Our registered office is C4DI, @TheDock, 31-38 Queen Street, Hull, HU1 1UU, UK.
We may change this
Policy from time to time. You should check this policy frequently to ensure you
are aware of the most recent version that will apply each time you use the SoCook
App..
Our apps are designed to make home cooking simple we do all the organising so you can focus on the cooking. Check out the SoCook app
Delicious dinner Ideas, for every taste and lifestyle, quick cooks, cheap dinners, veggie meals and more
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Get organised with our weekly meal plans, what ever your food lifestyle we have the perfect meal plan